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Privacy Policy

1. Introduction to this Privacy Policy


1.1. At [FF.la], we take your privacy seriously. We are committed to complying with all data protection/privacy laws that apply to us.


1.2. We will collect, use, disclose and/or process data including your personal data in the course of providing services to you or accessing the Platform (as defined in the Terms of Use).


1.3. This Privacy Policy exists to enable you to understand how we collect, use, disclose and/or process the data we collect and receive as we provide services to our customers, or to the platform. We will only collect, use, disclose and/or process your personal data in accordance with this Privacy Policy.


1.4. Please be sure to read this Privacy Policy and any other applicable notices we may provide in connection with the collection, use, disclosure and/or processing of your personal data in certain circumstances to give you a good understanding of how and why we use your personal data. .


1.5. Click or click "Register", "I agree to [FF.la]'s Privacy Policy" or a similar statement provided on the [FF.la] registration page, indicating that you have been informed and understand the privacy policy and You have confirmed that you have agreed to and abide by this principle. Collect, use, disclose and/or process the personal data you describe and abide by the terms herein.


1.6. We may update this Privacy Policy from time to time. Any future changes we make to this Privacy Policy will be posted on this page and will be notified to you as appropriate, and then your continued use of the Services, access to the Platform or use of the Services, including placing orders on the Platform, means that you confirm and accept us. Your changes to this privacy policy have been notified. Please come back often to review any updates or changes to this Privacy Policy.


1.7. This Privacy Policy applies in conjunction with other notices, contract terms and consent terms that we collect, use, disclose and/or process your personal data, and do not cover them unless we expressly state otherwise.


1.8. You can access the platform and browse without having to provide personal details. However, if you want to use the service, you will need to sign up for an account.


1.9. If you have any comments, suggestions or complaints about your personal data, please contact us via our contact data protection officer.


2. Personal data we collect from you


2.1. Personal data refers to any information, whether recorded in a material form or not, from which it can be clearly identified, or it can be determined directly or directly by the entity holding the information, or directly with other information. Identify any information individuals with certainty.


2.2. We may collect personal data from you during your use of the Platform and the provision of services, including but not limited to:


(a) Identity data such as your name, gender, profile picture and date of birth;


(b) Contact data such as billing address, shipping address, email address and telephone number;


(c) Account data, such as bank accounts and payment details;


(d) transaction data, such as payment details with you and other details of the products and services you purchase from us;


(e) Technical data such as Internet Protocol (IP) addresses, your login data, browser type and version, time zone settings and location, browser plugin type and version, operating system and platform, and other technologies used on your device Access to the platform;


(f) Personal data such as your username and password, your purchase or order, your interests, preferences, feedback and survey responses;


(g) usage data, such as information about how you use the platform, products and services, or to view any content on the platform;


(h) Location data, such as when you capture and share your location with us as a photo or video and upload it to the platform;


(i) biometric data, such as voice files when you use our voice search feature, and facial images when you upload your video to the platform; and


(j) Marketing and disseminating data, such as your preferences for receiving marketing from us and our third parties, and your communication preferences.


2.3. In the course of your use of the Platform and the provision of services, we may receive your personal data in the following circumstances:


(a) when you create an account with us;


(b) when you apply for any service or purchase any product available on the platform;


(c) When you use any features available on the platform or service, including recording any user-generated content to be uploaded on the platform;


(d) when you subscribe to our publications or marketing collateral;


(e) when you participate in a competition, promotion or investigation;


(f) when you participate in any activity or activity on the Platform;


(g) when you log in to an account on the platform or interact with us through an external service or application (such as Facebook or Google);


(h) when any other user of the platform makes any comments on the content you upload on the platform, or when you comment on the content of other users uploaded to the platform;


(i) when a third party files a complaint against you or the content posted on the platform;


(j) when you access or use mobile games on the platform; and


(k) When you interact with us offline, including when interacting with our outsourced customer service agents.


2.4. In the course of your use of the Platform and the provision of services, we may also receive your personal data from third parties for the purposes set forth in this Privacy Policy or any other terms.


2.5. You may only submit accurate and uninformed personal data and must be kept up to date and informed us of any changes to the personal data you provide to us. In our customer verification process, we have the right to request documentation to verify the personal data you provide.


2.6. We may collect your personal data only if you voluntarily submit personal data to us or as otherwise provided in this Privacy Policy. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with services or access to the platform.


2.7. You can access and update the personal information you submit to us at any time as described below.


2.8. If you provide us with any third party personal data, you represent and warrant that you have obtained the necessary consent of the third party to share and transfer your personal data to us, and we collect, use and disclose the data in accordance with this privacy. policy.


2.9. If you use your social media account to sign up as a user on our platform, or link your [FF.la] account to your social media account, or use some other [FF.la] social media features, we may To access the personal data media providers you voluntarily provide to you, please follow the provider's policies and we will manage your personal data in accordance with this Privacy Policy.


3. Use and disclosure of personal data


3.1. We may use personal data we collect from you or through third parties, or with third parties (including affiliates, third party service providers and their service providers and affiliates, third party vendors, and companies located between them) ) Share or transfer to third parties for your specific purposes, including but not limited to the following:


(a) facilitate your use of the Service or access to the Platform, including through our Outsourced Customer Service Agent to respond to your inquiries, feedback, claims or disputes;


(b) process the order you submitted through the platform;


(c) The amount you pay for the product through the platform, whether sold by us or by a third party seller, will be handled by our agent;


(d) Deliver the products you purchase through the platform, whether they are products sold by us or third-party vendors. We may pass your personal information to a third party in order to deliver the product to you (for example, to the courier or supplier to us), whether the product was sold by us or by a third party vendor through the platform;


(e) provide you with up-to-date information on product delivery, whether by us or by third-party sellers through the Platform, and for customer support purposes;


(f) Compare information and verify with third parties to ensure that the information is accurate;


(g) manage your account (if any);


(h) verify and conduct financial transactions related to your online payment;


(i) auditing the download of data from the platform;


(j) improve the layout or content of the platform page and customize the page for the user;


(k) identifying visitors on the platform;


(l) Conduct research on the demographics and behavior of our users;


(m) to provide you with information that we believe is useful to you or that you have requested from us, including information about our or third party seller products and services, provided that you have indicated that you do not object to contacting you for this purpose;


(n) Allow other users to identify you as a service user by "Find My Friend" (or similar feature), allow you to find other users and connect with them on the platform, and support social event service features


(o) Promote the service and use the information you provide to us, such as user-generated content (including video content) that you can broadcast on our platform as part of our advertising and marketing campaigns;


(p) process any complaints, feedback, enforcement actions and removal requests related to any content you upload to the Platform;


(q) Display information about events, mobile games or any other activity on the scoreboard on the platform;


(r) based on personal data provided by you (whether provided to us or a third party), to derive other attributes relevant to you in order to provide you with more targeted and/or relevant information;


(s) We may also use your personal information from time to time to send you marketing or promotional materials about our or third party seller's products and services, unless you opt out of receiving such materials; and


(t) We may also conduct an automated decision making process for any of the above purposes.


3.2. For the avoidance of doubt, you acknowledge and agree to [FF.la] share anonymous information such as, but not limited to, the following:


(a) Summary information. We may conduct joint data analysis projects with selected third-party providers, use anonymous information to predict user interest, and provide users with more targeted and/or relevant information based on aggregated information about the user’s activities outside the platform. Information


(b) Behavioral advertising. We may use anonymous information to work with selected third parties to derive models that help provide more accurate advertising to selected users.


3.3. You can unsubscribe from receiving marketing messages at any time by using the unsubscribe feature in your e-marketing materials. We may use your contact information to send newsletters from us and our related companies.


3.4. In exceptional circumstances, we may need to disclose personal information, for example, there is reason to believe that the disclosure is intended to prevent life or health threats, for law enforcement purposes or to meet legal and regulatory requirements and requirements.


3.5. We may share with third parties and our affiliates for any of the above purposes and allow you to share your personal data, including but not limited to facilitating your use of the Services, completing transactions with you, managing your account and our relationship with our customers. Marketing and meeting any legal or regulatory requirements we deem necessary. When sharing your personal data with them, we strive to ensure that third parties and our affiliates ensure that your personal data is not subject to unauthorized access, collection, use, disclosure, processing or similar risks and is retained only when needed. Your personal data is your personal data for the above purposes.


3.6. If you are located in Laos, we may transfer or allow your personal data transfer outside of Laos for any purpose set forth in this Privacy Policy.


4. Reject consent to continue to use, disclose and/or process personal data


4.1. You may withdraw your consent at any time for any of the above purposes and in order to continue to use, disclose and/or process your personal data, including personal data relating to others, who may identify the time from that personal data. By contacting our page.


4.2. Please note that if you communicate your consent to the use, disclosure or processing of your personal data for the above purposes, we may not be able to continue to provide services to you or perform any contract we have with you, if we do not continue We will not be liable for providing services to you or for performing contracts with you. In this case, we expressly reserve our legal rights and remedies.


5. Update your personal data


5.1. The accuracy and completeness of the personal data you provide to us is important to your continued use of the platform and the services we provide. You are responsible for notifying us of changes to your personal data or if you believe that we have personal data about you that is inaccurate, incomplete, misleading or outdated.


5.2. You can update your personal data at any time by accessing an account on the platform. If you are unable to update your personal data through your account, you can contact our Data Protection Officer: Contact Us page.


5.3. If your personal data is still needed for the above purposes, we will take steps to share your personal data updates with third parties and affiliates with whom you share your personal data.


6. Access your personal data


6.1. If you would like to request information about the personal data we collect about you, or to ask us about how we may use, disclose or process your personal data in the past year, please contact us through our Contact Us Data Protection Officer. In order to facilitate your processing of the request, we may need to request more information about your request.


6.2. We reserve the right to charge a reasonable management fee to retrieve your personal data records. If so, we will notify you of the cost before processing your request.


6.3. We will respond to your request as soon as possible. If we are unable to respond to your request within twenty-one (21) days from the date of your request, we will notify you in writing. If we are unable to provide you with any personal data or are unable to correct it as requested, we should normally inform you of the reasons we are unable to do (unless we are not required to do so under applicable data protection).


7. The security of your personal data


7.1. In order to protect your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, disposal, loss, abuse, modification or similar risks, we have introduced appropriate management, physical and technical measures, such as :


(a) restrict access to personal data by individuals who need access;


(b) maintain technical products to prevent unauthorized computer access; and


(c) Use 128-bit SSL (Secure Sockets Layer) encryption when processing your financial details.


7.2. If you believe your privacy has been violated by [FF.la], please contact our Data Protection Officer by contacting us on page.


7.3. However, you should be aware that the transmission methods or electronic storage methods on the Internet are not completely secure. While security is not guaranteed, we strive to protect the security of your information and to continually review and enhance our information security practices.


7.4. Your password is the key to your account. Please use unique numbers, letters and special characters. Do not share your [FF.la] password with anyone. If you do share your password with others, you will be responsible for all actions taken with the account name and its consequences. If you have no control over your password, you may not have full control over your personal data and other data submitted to [FF.la]. You may also be bound by legally binding actions taken on your behalf. Therefore, if your password is compromised for any reason, or if you have reason to believe that your password has been compromised, you should contact us immediately and change your password. Remind you to sign out of your account and close your browser when you are finished using your shared computer.


8. Keep your personal information


8.1. We will only retain your personal data for as long as it is required by law or for the purpose of collection.


8.2. Once it is reasonably assumed that such a reservation is no longer consistent with the purpose of collecting personal data and is no longer applicable, we will stop retaining your personal data or delete the way it is associated with the data. The time necessary for any legal or commercial purpose.


9. Children under 18 and minors


9.1. [FF.la] will not sell products for children under the age of 18, nor will it offer any services or platforms for children under the age of 18. We do not knowingly collect any personal data relating to children under the age of 18.


9.2. You hereby acknowledge and warrant that you are currently 18 years of age and understand and accept the terms of this Privacy Policy. If you are under the age of 18, you can only use our website with your parent or guardian.


9.3. As a parent or legal guardian, please do not let the minor you care for submit personal data to [FF.la]. If such personal data of a minor is disclosed to [FF.la], you hereby agree to process the personal data of the minor and accept and agree to be bound by this Privacy Policy and be responsible for his or her actions.


9.4. We are not responsible for the unauthorized use of the services on the platform by you, the users acting on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the service on the platform and take the necessary steps to prevent abuse of the services on the platform.


10. Collect computer data


10.1. We or our authorized service providers may use cookies, web beacons and other similar technologies to store data to help you get a better, faster, safer and more personalized experience when using the service or accessing the platform.


10.2. When you access the platform from a computer, mobile device or any other device with Internet connectivity, our company's servers will automatically record the data sent by the browser when you visit the website. This data may include:


(a) the IP address of your computer or device;


(b) browser type;


(c) the webpage you are visiting before entering the platform;


(d) the pages within the platform you are visiting; and


(e) Search for these pages, time spent on projects and data, access time and date, and other statistical information on the platform.


10.3. Collect this data for analysis and evaluation to help us improve our website and the services and products we offer.


10.4. Cookies are small text files (usually composed of letters and numbers) placed in the browser or in the device's memory when you visit a website or view a message. They enable us to identify specific devices or browsers and help us personalize content to better meet your preferences and make services and platforms more convenient and useful to you.


10.5. You may be able to manage and delete cookies through your browser or device settings. For more information on how to do this, visit the help material for your browser or device.


10.6. Web beacons are small graphic images that may be included in our services and platforms. They allow us to count the users who have viewed these pages so that we can better understand your preferences and interests.


11. [FF.la] The right to disclose personal data


11.7. You acknowledge and agree that [FF.la] has the right to disclose your personal data to any law, regulation, government, tax, law enforcement or other authority or related rights owner, if [FF.la] believes in reasonable need The data you need in order to cooperate with any party, investigate, and/or request any obligation, requirement or arrangement of any nature, whether voluntary or mandatory. To the fullest extent permitted by applicable law, you agree not to take any action and/or waive any right to take action on [FF.la] in order to disclose your personal data in these circumstances.


12. Third Party Site


12.1. The platform may contain links to other websites operated by other parties, such as our business branches, merchants or payment gateways. We are not responsible for the privacy practices of the websites operated by these other parties. It is recommended that you review the applicable privacy policies of these websites to determine how they will process any information collected from you.